Should Purple experience a service outage, Purple will post the notice of outage here.
Try restart your device if it seems that your device or Purple video app is not working.
For any concerns about Purple’s service, please contact our Customer Care Team at: 1-877-885-3172
Emergency Calling during a Service Interruption
There are three alternative options for placing an emergency call.
1. Call from your mobile phone by dialing 911 directly and stay on the line until they send emergency personnel such as a police officer or an emergency medical responder to you. Be sure to call from the location of the emergency.
2. Call from your landline telephone by dialing 911 directly and stay on the line until they send a police officer or an emergency medical responder to you. Be sure to call from the location of the emergency.
3. Use a TTY to call 911. Even though TTY is an old device and rarely available, it remains a very reliable method for calling for an emergency assistance.
Text to 911
You may reach out for an emergency service by sending a text message to 911. However, text-to-911 is currently available in certain locations. You need to check with your wireless phone company to see whether text-to-911 is available in your area.
Calling During a Service Interruption
If a service interruption prevents you from placing a VRS call, we recommend using a TTY to place your calls or other communication methods until the service is restored.
If the issue persists, please contact our Customer Care for assistance at: 1-877-885-3172.
is dedicated to delivering the highest-quality and most innovative communication
services to meet the unique needs of each Deaf and hard-of-hearing individual.
Mailing Address: 11900 N. Jollyville Road #204209, Austin, TX 78759
VRS Support: 877-885-3172
8 am - 5 pm: 866-669-7707
After hours: 800-549-6000
Video Remote Interpreting: 800-618-2418
CART Services: 866-669-7707
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