You can make Purple VRS calls wherever you are, even when you’re traveling out
of the country. All you need to do is pre-register with Purple and you’re good to go.
Read more FAQs about travel…
I am leaving the country for a vacation and need to make VRS calls. How do I pre-register?
Once you log in to your Purple account, you can input your travel information online or you can
call our Customer Care team at 877-885-3172 and they will assist you.
I'm going to be gone longer than four weeks. Why can't I use Purple VRS longer?
The FCC allows U.S. citizens traveling abroad a maximum period of four weeks during which they can make VRS calls.
Why do I have to share my personal travel information with you? I don't feel comfortable
The FCC requires Purple to collect this information so we can verify where you are when making a call from
outside the U.S. If you have any questions or comments regarding FCC regulations, you can contact them by
going to www.fcc.gov/cgb or calling 888-225-5322.
Can I add, delete or change travel plans?
Yes! Login to your Purple account, and click on “International Travel” to add or update your travel information.
Please note: if you have already entered travel information and your plans change, you may need to delete your old
travel plans and enter your new travel plans.
What if my plans change and my trip is shortened? If I'm still registered as being out of
the country, but I'm in the U.S., will I be able to make a call?
Yes! If you make travel plans and they are canceled or your trip is shortened, and you are in the U.S.,
you can ALWAYS make calls.
What if I'm traveling to several different regions in the four-week period?
That's okay! You can book multiple regions with Purple and make calls from those regions. Just don't
forget to register all of your travel plans!
I know which country I'm going to, but I'm not sure which region it is located in.
No problem, please click here to look up the country you are traveling
to and to see which region to select when pre-registering your travel.
Once I begin my travels outside the United States, am I able to make and receive VRS calls
within the country I'm in, or am I only able to make and receive United States VRS calls?
The FCC allows VRS calls ONLY to and from the United States. For example, if you are traveling
in Paris and would like to make a VRS call to a friend in Paris, the FCC WILL NOT ALLOW THIS TYPE OF CALL.
The FCC allows VRS calls ONLY to and from the United States, and only if the user is registered for international
travel. For questions or technical support, please contact Purple Customer Care at 877-885-3172.