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One life, one love, one world, the one you’ve been waiting for

Welcome to OneVP -- a videophone solution for the living room or home office that brings you the best Video Relay Service (VRS) in the industry, combined with unparalleled streaming entertainment. It’s the ultimate at-home solution for the Deaf and Hard of Hearing. With OneVP, you can receive call notifications even while streaming a movie on Netflix, Prime Video, YouTube, and many other top streaming apps. Enjoy the built-in microphone for crystal-clear Voice Carry Over (VCO). Send text and numbers to the VRS interpreter from our custom remote or straight from your mobile device. Maximum control is in your hands. Versatile and blazing fast, OneVP is truly is the one you’ve been waiting for.


REMOTES

In the living room, kitchen, or home office, you have options. Whether you like the sleek design of our thin remote or the power of our feature-rich remote, the choice is yours and the control is in your hands.

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STREAMING

OneVP is the first ever videophone that lets you to watch movies on Netflix, Hulu, or other popular streaming services, and still get notified when a call comes in. The new OneVP delivers the richest visual experience with support for HDR and 3x the performance of any other streamer on the market.

DESIGN

No videophone experience is complete without beautiful design. Our robust user interface brings you the convenience of video mail, being able to call back directly from your call history, and even text chat all within the convenience of a clear and easy to read display.

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TEXT CHAT

Yes, you can now use your phone* to type in messages to your interpreter. The OneVP is all about convenience and speed, so you can get on with your call and your day.

*Available using the Shield app on compatible Android and iOS devices.


OneVP Application

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Frequently Asked Questions - Help & Support

What is the OneVP?

The all-new OneVP is a top-notch multi-function entertainment unit that can play multiple apps also has VP capabilities to make and receive calls from the comfort of their couch like never before.

How do I get OneVP?

Please visit www.purplevrs.com/onevp and fill out the OneVP application form. If you need assistance with ordering your OneVP, please contact Purple at 877-885-3172.

How much does OneVP cost?

The OneVP will be available at no charge to qualified Deaf and hard of hearing individuals.

What will I need to use OneVP?

To use OneVP, you need a reliable Internet connection in your household and a HDTV with an open HDMI input. Your OneVP comes with a webcam, a remote, an Ethernet cord, a HDMI cable, and a power adapter.

Will OneVP work with my current TV?

If you have an HDTV that supports a minimum of 720p resolution and has an open HDMI port, you will be able to use it with OneVP.

Will OneVP work with my ZVRS Firefly or my Purple POP to alert me when I have a call?

At this time, OneVP will work with POP to alert you when you have a call, not Firefly. It also would have an alert system coming through TV and wakes the TV up from sleep if CEC is set up. If this changes, we will communicate with you.

Can I make VCO calls with OneVP?

Yes! Just like any ZVRS product, you can make and receive one-line VCO calls with your OneVP. You can make a VCO call and use OneVP’s built-in microphone to speak to both the interpreter and the hearing party on the other end of the line. The interpreter will then sign the response back to you.

Why is my OneVP not turned on?

1. OneVP does not have any power switch, just touch the remote to wake up OneVP. It is set to automatically go to sleep after not being used for a few minutes.

2. If your OneVP does not turn on, make sure the OneVP is connected to power.

If you are still having problems, please go to FAQ #9 below to learn how to get more help.

I need help with my OneVP.

No worries! We’re here to help you. Please call the Purple Customer Care team at 877-885-3172 or email them at help@purplevrsvrs.com. For more information on Customer Care hours, visit purplevrs.com/Help-Support.

10. I have a question that is not listed here.

You can go to www.purplevrs.com/onevp and click on the Request Now button. Fill out the form and we’ll be in contact with you soon. If you’re having any trouble with the form, please contact Customer Care at 877-885-3172 and a representative will be more than happy to assist you.